FREQUENTLY ASKED QUESTIONS
This page provides answers to many of the questions we're commonly asked about Today in Literature. Please feel free to contact us for clarification on these or other issues.



Contacting Today in Literature
  Want to be notified about new services?
  Reporting grammatical or spelling errors
  Reporting factual errors
  Sharing your thoughts

Free Subscriptions
  Your privacy
  Updating your subscription info
  Permitted usage

Not Getting Your Mail?
  Not Getting Your Mail?
  About E-mail Blocking

Technical Support
  Reporting site errors
  Forgot your password?



Contacting Today in Literature

Want to be notified about new services?
Please let us know if you would like to be notified when Today in Literature launches new products or services.

Reporting grammatical or spelling errors
Today in Literature is committed to writing entertaining and grammatically correct stories about the great moments, people, and events in literary history. If you have found a grammatical, spelling, or typographical error, please report it. Please note that we can only provide articles in US-English format.

Reporting factual errors
We strive to write factually accurate stories about the great moments, people, and events in literary history. If you believe that an article contains a factual error, you are encouraged to contact us for the benefit of all our readers.

Sharing your thoughts
Today in Literature welcomes feedback from our readers. Let us know what you think!


Free Subscriptions

Your privacy
Today in Literature values your privacy. Your personal information will never be shared or resold to any third party. The information you provide will be used in the future to customize our website to your specified geographic location and interests. Please refer to our privacy policy for further information.

Updating your subscription info
All subscribers have either chosen or were assigned a password to our member-only features.

If you know your password, please visit the login page. You may recover your password on a separate form.

Permitted usage
Free subscriptions are for personal, non-commercial use only. Reprint and redistribution rights are subject to a licensing fee, which varies according to your intended use of the material, and the nature of your organization's business and/or activities. Please contact us for more information.


Not Getting Your Mail?

Not Getting Your Mail?
Although the the TinL Daily Newsletter appears to be sent directly from TinL, it is actually powered by a web-based email marketing service called Constant Contact. If you are unable to receive the TinL Daily Newsletter, it is most likely because your ISP (Internet Service Provider) is blocking emails originating from Constant Contact. Email blocking is an unavoidable part of commercial email and affects a very small percentage (an average trackable block rate of less than 3%) of Constant Contact email. The two possible steps you can take to alleviate this problem are outlined below.

Step 1

Provide an alternate email address
The immediate solution is to provide us with another email address with an unblocked domain. This change will allow you to receive the TinL Daily Newsletter through Constant Contact. Click here to learn more about e-mail blocking.

Step 2

Contact your ISP (Internet Service Provider)
We encourage you to contact the customer service department of your ISP to request receipt of Constant Contact emails. If your Constant Contact mail is being blocked by your own email provider, you can request that your mail administrator or ISP add the Constant Contact IP addresses OR domains to their "white list." To do so, you must provide them with all of the necessary information. A letter to your ISP not only relays your dissatisfaction, but also, and most importantly, requests a lift to the block. Constant Contact has drafted a sample letter that you may use to send to your ISP. We ask that you also forward your complaint ticket number from the ISP to ops@constantcontact.com. Click here to review and/or send the letter now.

About E-mail Blocking
All successful email marketing companies and many major consumer and retail companies are finding some of their email blocked. As ISPs and corporations attempt to reduce the amount of unsolicited commercial email (spam) that their email clients receive, they are also blocking wanted email.

The most common method of blocking is the use of blacklists. Most email marketing service providers that do not require "confirmed opt in" are on various blacklists. Confirmed opt in (also known as "double opt in") requires a reply to a confirmation email before a subscriber can be added to our list. Therefore, no email can be sent to a subscriber until the subscriber has responded to the confirmation email. We are not permitted to contact the subscriber in any manner to determine why they may not have confirmed their subscription. Confirmed opt in is NOT the commercial standard. There are activists who wish that it was, and in hopes of promoting their views they have developed blacklists.

The goal of the blacklists is to block spam, or unsolicited commercial email. Because they tend to be either arbitrary or to block large amounts of user email, the blacklists are frequently ineffective and often result in "false positives" when requested emails are blocked. One reason the amount of affected mail from Constant Contact is low is that blacklists are frequently used in conjunction with exception lists, also known as whitelists. Because Constant Contact follows strict commercial opt-in policies, when they contact ISPs that are blocking Constant Contact they are almost always successful in getting on the white list.

(A "whitelist" is the opposite of a blacklist. Instead of listing IP addresses to block, a whitelist includes IP addresses that may deliver email despite blocking measures. It is common practice for ISPs to maintain both a blacklist and a whitelist. When Email Service Providers (ESPs) say they are "whitelisted" it means that their IP addresses are on a specific ISP's whitelist and are confident that emails sent using their service will be delivered.)


Technical Support

Reporting site errors
Please contact us if you find or experience technical difficulties while using the website. Timely reporting by our users enables us to more rapidly correct problems, and ensure that reader inconveniences are minimized.

Forgot your password?
You may recover your password here.

October 31, 2014
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The TinL masthead features photography by Natasha D'Schommer , and the book art featured is by Jim Rosenau.
 
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